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FAQs - Hotel FAQs
Hotel Booking
A : TF takes the responsibility of protecting our customers' credit card information very seriously. We use the most advanced encryption technology supported by the payment gate way company One Pay and the Vietcombank, a member of Visa/Master Card Security...
A : Yes. TF Travel started in 1995 and has been profitable almost every year since 1995. TF have substantial financial reserves that exceed the requirements set down by IATA.
A : You will need to send us the Invoice signed by the card holder. In some cases, for security reason you might also be asked to send the copy of passport of the card holder with signature.
A : For security reasons, the holder of the credit card used to book a service/ or services  for the  group must be one of the travelers on that itinerary, and will be required to provide identification and sign a credit card slip at the...
A : Please contact (84)988 777 930, (84) 90 247 6458 or email to askTF@tftravel.com.vn with the subject Refund request to get your refund. Please note that you MUST send the Refund request from the email registered during the initial purchase. The refund will be credited to the card used to purchase the tickets. Note: Depending on the rules and conditions of your fare, the refund may NOT be allowed OR a refund fee may be applied.
A : Electronic ticket/ voucher (also referred to as an ‘e-Ticket’ or “e-Voucher) together with your boarding pass can prove services used with payment organization. Should you need official receipt from us, please contact (84) 988 777 930, (84) 90 247 6458 or email to askTF@tftravel.com.vn with the subject Receipt request, we will courier it to you
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Hanoi Head Office:
- Email: info@tftravel.com.vn
HCM Office:
- Email: tfsaigon@tftravel.com.vn