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FAQs - Package FAQs
Package Booking
A : Normally package price does not include taxes, fees and surcharges.
A : You do not need to pay or even provide your credit card details to make a reservation. An email confirming your booking will be sent to the email address provided by you during the booking process. Then, payment details are required for completing your...
A : A package is referred to as "non-refundable, non-exchangeable, non-transferable" means this package cannot be modified or changed, refunded or re-issued. "Canceling your reservation will not refund your payment".
A : After receiving your booking inquiry, we will send you a booking status by email within 48 hours (week days). If your reservation is confirmed, your booking Confirmation Code and Time Limit for ticket issuance and payment will be notified accordingly in this email for your reference and pursuance. 
If you do not receive our email after the mentioned time, please contact (84) 988 777 930, (84) 90 247 6458 or email to askTF@tftravel.com.vn with the subject Package Confirmation request
A : Any changes to a package reservation must be done through TF Travel. Please contact (84) 988 777 930, (84) 90 247 6458 or email to askTF@tftravel.com.vn with the subject Package change/ cancel request.
Please note that *If your reservation is non-refundable, canceling your reservation will not refund your payment.
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Hanoi Head Office:
- Email: info@tftravel.com.vn
HCM Office:
- Email: tfsaigon@tftravel.com.vn